In a typical client hosting engagement, Ignition will maintain all required hardware and software to host the client’s store, including telecommunications hardware and software. Ignition will ensure that the speed, functionality and accessibility of the online store is consistent with industry “commercially reasonable” standards for high quality, reputable web hosting companies. Ignition will use and deploy comprehensive security procedures and technology, consistent with industry “commercially reasonable” standards for high quality, reputable web hosting companies, in connection with the online store to protect proprietary system design, content, and functionality from unauthorized use or access by third parties. Ignition will establish and maintain full disaster recovery plans and systems for hardware and software.

Implementation:
	Architecture Design
	Build & Deploy infrastructure and applications
	Integrate and Test Install, test and verify monitoring tools
	Security Hardening
	Development of Managed Services Procedures
	Definition of critical business processes
	Knowledge Transfer Monitoring
Implementation:
	Architecture Design
	Application Monitoring
	Service Requests
	Problem Resolution
	Change Management
	Patch Management
	Asset Management
	Total View Console
	Client Account Management