Given the disparate post go-live needs of Ignition’s client base, Ignition Commerce offers flexible site management plans that allows the client to choose the specific Ignition expertise that they require. Retailers can utilize these services indefinitely or until able to properly hire and train the appropriate resources internally. Prior to the creation of a new SOW relative to ongoing Site Management Services, Ignition will meet with individual clients to determine the projected needs by function and hours. Resources will be allocated upon client commitment to a monthly block of hours for the term of one year. Benefits of an upfront commitment include reduced hourly rates, 24-hour SLA’s, and the ability to perform almost all work without the need of an SOW. An Account Management Team will service every client that utilizes Site Management Services. Typical services provided as follows:

	Modify Creative Assets & Page Layouts
	Creation & Implementation of Promotions & Marketing Campaigns
	Creation, Implementation, & Testing of Scenarios
	Merchandising Assistance via Site Admin Tool
	Catalog Uploads & Pricing Adjustments
	Training on the Empower Platform
	Training on Demandware & ATG's Admin Tools