Ignition Commerce services the eCommerce platform needs of many vertical/category leaders, each of whom maintain client-specific methods of representing their product or brand. In addition to the robust functionality available as standard to the platform, Empower’s flexible architecture allows clients to add customized, functional enhancements that are specific to their online store. Unlike the vast majority of On Demand or SAAS models available today, Ignition Commerce not only permits customizations but encourages them. As a result, Ignition Commerce maintains a staff of experienced programming resources that are available to our clients for their customized development needs. All new development is coordinated through Ignition Account Management, whose responsibilities include gathering of requirements, developing the Statement of Work, and scheduling the project.

Given that our clients can utilize their own internal or other third party development resources, Ignition Commerce must win a client’s business with each new project. We view responsiveness to client’s requests as critical and, as a result, offer 24 hour SLA’s from the time of client inquiry to the initial response from Ignition.